The new service is now the live service. A client needs to be installed on your computer before the 'Connect to Staff Remote Desktop' button will direct and connect you successfully. See the instructions above on how to install the client.
If you are using a Managed Desktop workstation there is no need to install a client, as it is already installed. All users will need to configure their preferences.
The new service gives a more stable connection (bypassing problems some staff have had using Java) and can also be used with more devices.
For more information, please read our post about the new service on IS&T news.